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Complaint Form

Procedure for Lodging a Complaint

Level 1: Branch / Customer Care

A customer may lodge a complaint at the concerned branch or through Customer Care by submitting a written application, email, telephone call or through the Bank’s official website. Every complaint received shall be acknowledged and recorded.

Level 2: Branch Manager

If the complaint is not resolved within the stipulated time or the customer is not satisfied with the response provided at Level 1, the complaint may be escalated to the Branch Manager of the concerned branch.

Level 3: Nodal Officer (Grievance Redressal Officer)

Complaints remaining unresolved at the branch level may be escalated to the Bank’s designated Nodal Officer / Grievance Redressal Officer for further examination and resolution.

Level 4: Principle Nodal Officer

Even if the complaint remains unsolved within the stipulated period it may be escalated to the Bank’s designated Principle Nodal Officer.

Escalation Matrix
Level Authority Contact Details Indicative Resolution Time
Level 1 Branch / Customer Care The contact details of all branches are given on
Contact Us section, to access Click Here		 Up to 7 working days
Level 2 Branch Manager The contact details of all branches are given on
Contact Us section, to access Click Here		 Up to 10 working days
Level 3 Nodal Officer
  • email: devang.rathod@ambuja.bank.in
  • phone: +91 - 9328352135
 Up to 15 working days
Level 4 Principle Nodal Officer
  • email: amruth.patel@ambuja.bank.in
  • phone: +91 - 9328351600
 Within 30 days

Customers are requested to quote the complaint reference number in all future correspondence.

This Grievance Redressal Mechanism is subject to review and modification in line with RBI instructions issued from time to time.

Reserve Bank of India – Complaint Management System (CMS)

If the complaint is not resolved within a period of 30 days from the date of lodging the complaint or if the customer is not satisfied with the resolution provided by the Bank, the customer may approach the Reserve Bank of India through the Complaint Management System (CMS), subject to the RBI Ombudsman Scheme, as applicable.

RBI Integrated Ombudsman Scheme

Portal – https://cms.rbi.org.in

Email - crpc@rbi.org.in

Helpline – 14448